Support
Get help from a person.
Email us and a person replies — no ticket queue, no bot. The answers to the questions almost everyone asks in their first week are below, so you may not need to.
Talk to us
Tell us what you were trying to do, what happened instead, and the email address on your account. You will hear back from a person within 5 working days, and usually much sooner. If a whole club is stuck — nobody can sign in, say — put that in the subject line and we treat it as urgent.
Signing in and getting started
- I didn’t get my sign-in link.
- 4CM signs you in with a link sent to your email, from 4CM <noreply@4cmcoaching.co.uk>. Check your junk or spam folder first. If your email is run by your club, school or employer on Microsoft 365, the message can also sit in an admin quarantine you cannot see — ask whoever runs your email to release mail from that address and allow it in future. If it still has not arrived, ask your club administrator to send your invite link again, and email us.
- Should I request the link on my phone or my laptop?
- On the device you want to use. A link requested from your phone opens the app on that phone; one requested on a laptop signs you in there. If you use the mobile app, request the link from the same phone you installed it on.
- Do I need a password?
- No. 4CM uses sign-in links rather than passwords, so there is nothing to remember and nothing to reset.
- Which app do I use?
- Most coaches use 4CM in the browser at app.4cmcoaching.co.uk, on any phone or laptop. Works in any browser, with iOS and Android apps in beta — if your club is in the pilot, we send you an install link for the iOS or Android app rather than a store listing.
- I signed in but I can’t see my team.
- Your club administrator adds coaches to teams. If you see no teams, or the wrong ones, ask them — it is a two-minute change on their side.
- I can see my team but not my players.
- That is deliberate. Until your club’s welfare officer or safety officer has recorded your clearance — DBS and FA safeguarding in the UK, SafeSport and a background check in the US — you see none of your players’ information. The red strip at the top of the app tells you this is why. Once it is recorded, everything appears.
Your data and your rights
- Privacy notice — what is collected, why, who else sees it, and how long it is kept.
- Deleting your account — from inside the app or by email, what goes and what the law requires us to keep.
- Terms of service.
- Every legal document, with its current status.
- Data questions or requests: privacy@4cmcoaching.co.uk.
Something that shouldn’t have happened
If you are worried about a child’s welfare, or about how an adult on 4CM is behaving, use Report a concern in the app or emailwelfare@4cmcoaching.co.uk. It reaches the people whose job it is, and only them. If a child is in immediate danger, contact the police first.
Found a security problem? Email security@4cmcoaching.co.ukand we will take it seriously and get back to you.
Signed in already? Open 4CM.